BUSSINESS POLICIES

All orders are subject to our full terms and conditions (below). Nothing in these conditions affects your statutory rights as a consumer.

Daanya's Interiors reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions.

STOCK AND AVAILABILITY

• You will have an opportunity to check and correct any input error in your order up until you click the Submit Order button.

• After you have submitted your order you will receive an order acknowledgement e-mail from us. Please note that this e-mail is an acknowledgement and not acceptance of your order.

• Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.

PAYMENT TERMS

• Payment is due upon order unless agreed otherwise in writing.

• Orders will not be scheduled for delivery until the required payment has been received.

• For orders paid by card, we reserve the right to request to check the card, receive proof of identification and to obtain a signature to confirm payment is due before carrying out the delivery.

• For security reasons we are unable to take card payments over the phone.

• Invoices will be sent to the nominated billing contact on completion of the delivery. Unless requested otherwise, this will be by e-mail.

• Invoicing will normally take place once all items on the order have been successfully delivered. However, we reserve the right to invoice part-shipped orders.

• All invoices are payable within the agreed payment terms from the date of the invoice.

• This invoice date and the due date are shown on the invoice.

• All items remain the property of Daanya's Interiors until payment in full has been received. This includes payment of any charges and services associated with the order.

SECURITY AND CLEARING

• All credit and debit card payments that are made on our website are protected by a secure connection. This secure connection ensures that your credit and debit card is encrypted prior to it being transferred to the bank for authorization.

• As an additional security means, no credit or debit card details submitted online are stored directly by us, unless you have opted in to our One Click Purchase option.

• If you choose to use our One Click Purchasing option, this will securely hold certain card details for ease of future purchases. Please see our return policy for full details. This service is optional and while all details are held on a secure server, Customers subscribe to this at their own risk. If you wish to be removed from this service, please contact us.

• If you have authorised us to obtain a second or final payment of your order on your chosen card, we will use the same secure connection to request these monies to be transferred to the bank for authorization. Your CV2 number is not retained by our Secure Payment Provider (SSP).

DELIVERY OF GOODS TO YOU

• We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order.

• We aim to deliver your furniture within the times quoted on our website when you place your order. These are quoted as the estimated time that we believe we can deliver the order to you based on stock levels and or lead times from our suppliers. Where multiple items have been ordered, we will endeavour to deliver them all together by the longest delivery time quoted, unless a split delivery is requested. This additional service will be subject to a further charge. If the circumstances of your order change, we will contact you. If, however, it is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss.

• Customers will be contacted around 24-48 hours before delivery to confirm a 2-3 hour estimated delivery time.

• Delivery costs will be presented at the cart stage. Our delivery team currently delivers to addresses in any here in mainland uk . Customers ordering outside of our delivery area will incur additional charges. You may complete the checkout process as usual and our customer service team will email a revised invoice. Longer lead times may be applicable. These will be advised on enquiry.

• If delivery is to an area incurring toll charges or congestion charges, this cost will be added onto the invoice at the time of ordering.

• You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery, provided that we have received payment in full for the goods.

• All deliveries must be signed for. If you are out when our delivery team arrives, they will leave a card with a contact number for you to call them and arrange a delivery at a future date. Please note that there may be an additional charge for this.

• For Customers who have only selected the delivery service, for insurance reasons in case of damage to any fixtures/fittings inside the delivery address, our delivery team cannot bring items inside the property.

• If for any reason, your order hasn't been delivered to you on the scheduled date, we will send this out and refund 50% of the original delivery charge.

RETURN AND REFUNDS POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at daanyaltd@gmail.com. Please note that returns will need to be sent to the following address: Boulton House, Owens Trading Estate, Wobaston Road, Pendeford, Wolverhampton, West Midlands, WV9 5EY

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at daanyaltd@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.